7u77 Terms and Conditions

1. General Introduction and Definitions

These Terms and Conditions ("Terms") form a legal agreement between the 7u77 platform and its users ("Member" or "you"). 7u77 is an online gaming and sports betting platform that provides casino games, slots, fishing games, live casino, and various sports betting services including cricket for Bangladeshi users.

The key terms used in these Terms are defined as follows:

• "Platform" — 7u77's website, mobile app (Android APK and iOS), and all related services.
• "Member" — A person who has opened a verified account on 7u77 and is using the service.
• "Balance" — The actual amount of money held in a member's account.
• "Bonus Balance" — The bonus amount received from promotional offers, which cannot be withdrawn before the specified wagering conditions are met.
• "Wagering" — The condition requiring bonus funds to be placed as bets a specified number of times.

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2. Account Registration and Eligibility

2.1 Age and Location Eligibility

To open an account on 7u77, you must be 21 years of age or older. Registration on behalf of a minor is strictly prohibited. The platform may request necessary documents for age verification at any time.

2.2 Single Account Policy

Each person may register only one account. Creating multiple accounts under the same name, at the same household address, from the same device, or using the same payment method is prohibited. If multiple accounts are detected, all of them will be immediately suspended and any associated bonuses will be forfeited.

2.3 Obligation to Provide Accurate Information

You must provide true, complete, and up-to-date information at the time of registration. 7u77 reserves the right to close an account if the name, date of birth, mobile number, or payment method details are found to be false or incomplete.

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3. Account Management and Security

3.1 Protecting Login Credentials

It is your responsibility to keep your username and password completely confidential. Refrain from sharing this information with any third party. If you suspect unauthorised access to your account, contact the 7u77 support team immediately.

3.2 Account Verification

7u77 may verify your identity before processing a withdrawal or at any point when necessary. You may be asked to submit a National ID (NID), birth registration certificate, or another acceptable document. Transactions may remain on hold if verification is not completed in time.

3.3 Account Activity

Special policies may apply to accounts that have been inactive for an extended period. Accounts inactive beyond a set period may be archived, and you will need to contact the support team to reactivate them.

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4. Deposits and Withdrawals

4.1 Deposit Methods and Limits

7u77 currently accepts deposits via bKash, Nagad, Rocket, and Upay. The minimum deposit amount is ৳100 (by any method). Once a deposit is successful, it is generally credited to the account within a few minutes. If there is a delay for any reason, contact the support team with the transaction reference number.

4.2 Withdrawal Methods and Limits

The same methods — bKash, Nagad, Rocket, and Upay — are available for withdrawals. The minimum withdrawal amount is ৳800. Withdrawal requests generally take between 15 minutes and 2 hours to process.

4.3 Transaction Conditions

Deposit and withdrawal requests must be made using a payment method registered in the member's own name. Transactions using third-party accounts are prohibited. If this condition is violated, the transaction will be cancelled and the account may be subject to investigation.

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5. Bonuses and Promotions

5.1 Welcome Bonus

New members receive a 120% bonus on their first deposit, up to a maximum of ৳8,000. For example, depositing ৳1,000 adds ৳1,200 in bonus, bringing the total balance to ৳2,200. To withdraw this bonus, the bonus amount must be wagered 15 times — that is, ৳1,200 × 15 = ৳18,000.

5.2 General Bonus Rules

Bonus balance cannot be withdrawn directly; winnings earned from a bonus become withdrawable only after the wagering conditions are fully met. If any irregularity or multiple accounts are detected while a bonus is active, the bonus and any associated winnings will be forfeited.

5.3 Promotion Validity

Each promotional offer has its own validity period and conditions. If the conditions are not met within the set time, the bonus may be cancelled. Contact the platform's support team for information on the latest promotions.

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6. Gaming and Betting Rules

6.1 Finality of Game and Bet Decisions

Once confirmed, a bet or game round cannot be cancelled, unless a technical error makes it applicable. In sports betting, match results and odds depend on the official results of the relevant sporting authority.

6.2 Technical Errors

If a game or bet is interrupted due to a server outage, network issue, or a software fault by a game provider, 7u77 may void that round and refund the stake. In such situations, 7u77's decision shall be considered final.

6.3 Sports Betting Rules

For bets on cricket, football, and other sports, if a match is cancelled or left incomplete, the stake is generally refunded. However, separate rules may apply for specific markets. In a multi-bet, if one selection is cancelled, it is calculated at odds of 1.0.

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7. Prohibited Activities

The following activities are strictly prohibited on the 7u77 platform:

• Using multiple accounts to abuse the bonus system or engage in bonus arbitrage.
• Any activity related to match fixing or manipulation of results.
• Using software, bots, or automated systems to conduct games or bets.
• Intentionally exploiting any technical vulnerability or fault in the platform.
• Attempting to gain unauthorised access to other members' accounts.
• Using the platform for money laundering or any illegal financial activity.
• Registering or operating an account under a false identity.

If any of the above activities are detected, the account will be immediately suspended and all balances and winnings may be forfeited.

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8. Account Suspension and Closure

8.1 Suspension by 7u77

7u77 may temporarily or permanently suspend any account in the event of a terms violation, suspected fraud, or an incomplete verification process. Withdrawals and deposits will be unavailable during the suspension period. If no violation is proven after investigation, the account will be reactivated.

8.2 Member's Own Account Closure Request

Any member may request to close their account via 24/7 live chat or email. Any remaining withdrawable balance will be returned through the normal process before the account is closed. A self-exclusion request can also be made as part of responsible gaming.

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9. Limitation of Liability

The 7u77 platform provides services on an "as is" basis. 7u77 has no legal liability for the following:

• Losses caused by the member's own network connection issues.
• Losses caused by the member's use of an unsecured device or by disclosing their password to a third party.
• Situations arising from software faults by third-party game providers.
• Losses caused by service interruptions resulting from decisions by government or regulatory bodies.

In no circumstances will 7u77's maximum liability exceed the amount deposited by the member in that transaction.

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10. Privacy and Data Protection

For details on how members' personal information is collected, stored, and used, please read our Privacy Policy. Your transactions and personal information are kept secure using SSL encryption technology. 7u77 never shares a member's password or full payment details with third parties.

7u77 may analyse members' browsing patterns and gaming behaviour for the purpose of service improvement and fraud prevention. This analysis is entirely internal and is not used for advertising purposes.

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11. Responsible Gaming

7u77 believes gaming should be a form of entertainment and should never cause financial or mental stress. Our Responsible Gaming Guidelines help members build healthy gaming habits. They contain detailed information on various protective measures, including options to set deposit limits, self-exclude, and take a cooling-off period.

If you feel you are having difficulty controlling your gaming, contact the 7u77 support team immediately. Support is available 24/7 via live chat and email in both Bengali and English. Please note that no one under the age of 21 is permitted to use this platform.

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12. Changes to Terms

7u77 reserves the right to change, amend, or update these Terms at any time. For significant changes, an attempt will be made to notify members via their registered contact details. Continued use of the platform after any change will be taken as acceptance of the new terms.

Members are advised to check this page regularly. Stay informed about the latest version of the Terms by noting the "Last Updated" date.

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13. Dispute Resolution

13.1 How to Submit a Complaint

If you have a dispute regarding a transaction, game result, or bonus, first contact the 7u77 support team directly. Immediate responses are available via live chat; for complex matters, submit a complaint with full details by email. Every complaint will be investigated impartially.

13.2 Finality of Decisions

Decisions reached through 7u77's internal investigation are generally considered final. However, if a member wishes, they may request that the matter be escalated to a senior level for further review.

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14. Miscellaneous

14.1 Language

These Terms are written in Bengali. In the event of a conflict between a translation and the Bengali text, the Bengali text shall be considered authoritative.

14.2 Severability

If any clause of these Terms is found to be invalid or unenforceable, the remaining clauses will remain fully in effect.

14.3 Entire Agreement

These Terms form the entire agreement between 7u77 and the member and replace any prior oral or written understandings. To learn more about 7u77, read the About Us page, which describes the platform's goals and services.

14.4 General Queries

If you have difficulty understanding any part of these Terms or would like more information, you will find answers to many questions in our FAQ section, or you can contact the support team directly.